Customer Service Engineer (Yokohama), 2-10Yrs, 36-72L JPY, Yokohama, Kanagawa, Japan, 20 Posts, Hardware/Chip Design & Embedded Software. Job Code: 3CKLAINC/CSEngg110Y3672LJPY.YOKO/21452 - 3D India Group
SUBTOTAL :

Follow Us- Business Partnership Program

Abroad or Overseas Jobs Japan - IT/Sot. Jobs Overseas IT/Non IT Jobs
Customer Service Engineer (Yokohama), 2-10Yrs, 36-72L JPY, Yokohama, Kanagawa, Japan, 20 Posts, Hardware/Chip Design & Embedded Software.    Job Code: 3CKLAINC/CSEngg110Y3672LJPY.YOKO/21452

Customer Service Engineer (Yokohama), 2-10Yrs, 36-72L JPY, Yokohama, Kanagawa, Japan, 20 Posts, Hardware/Chip Design & Embedded Software. Job Code: 3CKLAINC/CSEngg110Y3672LJPY.YOKO/21452

Abroad or Overseas Jobs Japan - IT/Sot. Jobs Overseas IT/Non IT Jobs
Short Description:

Product Description

Dear Consultant,

Greetings from the 3D India Group!

New Project: Please submit profiles for Customer Service Engineer (Yokohama), 2-10Yrs, 36-72L JPY, Yokohama, Kanagawa, Japan, 20 Posts, Hardware/Chip Design & Embedded Software.

Job Code: 3CKLAINC/CSEngg110Y3672LJPY.YOKO/21452


Sourcing Guidelines            
REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Japanese citizen OR holds a valid work visa/ PR


MUST HAVES:
A Technical background;

Science or Engineering background;

Japanese Language Fluency; Average English skills

Ability to travel within Japan (20-80%);


STRICT NO NOS:
Too many job changes; Age; No customer poaching


NICE TO HAVES:
Semiconductor OR Medical equipment experience


TARGET COMPANIES:
TEL, Hitachi, JOEL, Lasertec, AMAT, LAM, ASML, ASM, Teradyne, Advantest, Disco, Shibaura Mechatronics, Bruker


ADDITIONAL GUIDELINES:
1. Interview Process:

Round 1 - Technical test & English test

Round 2 - Local manager interview (rounds 1 & 2 in person, same day)

Round 3 - Service director, Tech director, Sales manager

2. Employee Bonus & Benefits :

15% annual bonus target, ESPP, PTO, Sick Leave, Social Insurance, Retirement Allowance Scheme

3. A Japanese version of Job Description attached for candidate reference


Description:

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. 

The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. 

The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.

Roles & Responsibilities:

o Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.

o Ensure equipment enhances customer production.

o Repair and modify equipment at customer facility.

o Evaluate equipment to determine type and extend of problem.  Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist.

o Repair of system level issues are based on CSEs technical knowledge, education, and training. Board vs. System level troubleshooting is split ~50/50.

o In analyzing and diagnosing equipment issues, CSEs may access and determine a problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions. CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues.

o Prepare quotes for customers based on labor, travel expenses incurred and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.

o Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.

o The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities.  CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment.

o Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.



Requirements:

o Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.

o Analytical skills

o Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.

o Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems.

o Preventive Maintenance (PM) aspects of assigned equipment set.

o PM work can be done with instruction of a manager or senior engineer.

o Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.

o Microsoft Office suite proficiency is required.

o Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.

o Basic Semiconductor industry process knowledge required. KLA class for Introduction to semiconductor processes will be provided.

o Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.

o Ability to troubleshoot issues/failures in software and electronic systems.



Minimum Qualifications


o Japanese language skills and communication capability (fluency is required). Basic English speaking skills is fine.


---


        
SAMPLE RESUME
Requirements
· Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
· Analytical skills
· Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.
· Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems.
· Preventive Maintenance (PM) aspects of assigned equipment set.
· PM work can be done with instruction of a manager or senior engineer.
· Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
· Microsoft Office suite proficiency is required.
· Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.
· Basic Semiconductor industry process knowledge required. KLA class for Introduction to semiconductor processes will be provided.
· Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.
· Ability to troubleshoot issues/failures in software and electronic systems.

資格:
-ソフトウェアおよび電子機器、光学、機械、電気機械、および電気光学システムの問題を理解してトラブルシューティングする能力。分析能力
-コンピュータ理論、さまざまなオペレーティングシステム、および該当するオペレーティングシステムソフトウェアの知識、Windows、UnixまたはNovell環境でのネットワーキングに関する知識。
-トレーニングでは割り当てられた機器セットの基本的な自動化機能。さまざまなシステムに触れることで自動化を理解する技術力を養い対応できる事。
- PMの作業は、マネージャーまたは上級エンジニアの指示で行うことができます。
-会社の機器、診断技術の応用、および保守援助の実際的な応用に関する完全な知識を習得するために、継続的な技術トレーニングを正常に完了する必要があります。
-認定レベル2またはPMトレーニングの達成。プロダクト内のシステムレベルの修理に関する基本的な熟練が必要です。
-半導体業界の基本的なプロセス知識が必要です。半導体プロセス入門用KLAクラスを提供します。
-顧客のニーズを理解する優れた対人/コミュニケーション能力。システムダウン時、顧客の製造に影響を与えるので、プレッシャーと厳しいスケジュールの下で作業できる能力。
ソフトウェアおよび電子システムの問題/障害をトラブルシューティングする能力。

Shekhar
080-50626011
hr@3dindiagroup.com

0 Reviews:

Post Your Review

Thank you! If you wanted to discuss about this vacancy or any other than this vacancy or wanted to know " How to Be the Recruitment Partner on Equal Profit sharing please connect 080-50626011. HR Dept. 3D India Group.